Outage in TOPdesk

Degraded performance on UK1C03 hosting location

Resolved Major

March 20, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing problems on the UK1 hosting location, more specific container 03. As a result your TOPdesk may experience degraded performance. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will return to normal. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 7136.

Components affected

TOPdesk UK1 SaaS hosting location

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/20/2024 05:30PM

We believe we have isolated the root cause, and have reached out to the appropriate party to remedy this problem. Please reach out to Support if you have any further questions.

INVESTIGATING almost 2 years ago - at 03/20/2024 05:05PM

We believe we have isolated the root cause, and have reached out to the appropriate party to remedy this problem. Please reach out to Support if you have any further questions.

INVESTIGATING almost 2 years ago - at 03/20/2024 03:43PM

Our Technical Support and Development teams are continuing to investigate this issue and have pinpointed what we believe to be the root cause. We will provide a further update on this as soon as we are able to confirm this though.

Apologies for the ongoing inconvenience.

INVESTIGATING almost 2 years ago - at 03/20/2024 03:13PM

We are currently experiencing problems on the UK1 hosting location, more specific container 03. As a result your TOPdesk may experience degraded performance.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will return to normal. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 7136.

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