Outage in TOPdesk

Unavailability of environment - BR1

Resolved Major
June 03, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

BR1 Environments unavailable To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 860.
Components affected
TOPdesk BR1 SaaS Hosting location

Need to monitor TOPdesk outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/03/2024 10:21PM

Boa noite,


A instabilidade foi normalizada e o acesso ao ambiente também deve estar funcionando normalmente agora.


Por favor, verifique o acesso e, caso necessário, entrem em contato com o suporte TOPDesk. 


Pedimos desculpas pelo inconveniente.








Good evening,


The instability has been resolved, and access to the environment should be functioning normally now.


Please verify your access and, if necessary, contact TOPDesk support.


We apologize for the inconvenience.

INVESTIGATING over 1 year ago - at 06/03/2024 08:11PM

We are aware of an instability affecting our customers, and we are already working to normalize the environments. 

Sorry for the inconvenience.

Thank you!

INVESTIGATING over 1 year ago - at 06/03/2024 07:39PM

BR1 Environments unavailable

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 860.

Latest TOPdesk outages

Older browser versions might experience issues with the SSP - about 10 hours ago
Email Delivery Delays – UK2 Datacenter - about 1 month ago
Major - Mailimport problems - about 2 months ago
Major: EU1 disruption - 2 months ago
EU1 problems slowness and availability - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook