Outage in TOPdesk

Unavailability of environment - BR1

Resolved Major

June 03, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

BR1 Environments unavailable To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 860.

Components affected

TOPdesk BR1 SaaS Hosting location

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/03/2024 10:21PM

Boa noite,

A instabilidade foi normalizada e o acesso ao ambiente também deve estar funcionando normalmente agora.

Por favor, verifique o acesso e, caso necessário, entrem em contato com o suporte TOPDesk.

Pedimos desculpas pelo inconveniente.

Good evening,

The instability has been resolved, and access to the environment should be functioning normally now.

Please verify your access and, if necessary, contact TOPDesk support.

We apologize for the inconvenience.

INVESTIGATING over 1 year ago - at 06/03/2024 08:11PM

We are aware of an instability affecting our customers, and we are already working to normalize the environments.

Sorry for the inconvenience.

Thank you!

INVESTIGATING over 1 year ago - at 06/03/2024 07:39PM

BR1 Environments unavailable

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 860.

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