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After careful monitoring following the applied solution, we are pleased to inform you that the issue has been completely resolved.
We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference.
If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.
Our engineers have identified the cause and a fix is being implemented.
We will post another update as soon as possible.
We are currently experiencing problems on our UK1 hosting location. As a result, outgoing mails may be impacted and and some users could also experience performance issues.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
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