UK1 Performance Issues 18/06

We are pleased to inform you that all functionality at our UK1 hosting location has remained stable, and we are now considering this issue resolved.

In order to improve our system, a thorough investigation into the root cause of this incident will follow. The findings and any steps taken to prevent a recurrence will be shared in an upcoming Root Cause Analysis (RCA) report on our status page.

We apologise for any inconvenience this incident may have caused

We are pleased to report that the performance issues and disruptions to outgoing mails at our UK1 hosting location have been addressed.

As of now, our customers are not experiencing any performance issues or disruptions with outgoing email services. All functionalities have returned to their normal operating conditions.

We will continue to monitor the situation closely for an extended period to ensure the stability.

Next update will be in 15 minutes.

We are currently experiencing problems on our UK1 hosting location. As a result, outgoing mails may be impacted and and some users could also experience performance issues.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 5497.