SaaS disruption NL3

We are pleased to report that the issues impacting the NL3 hosting location have been fully resolved, as indicated by SQL metrics.

Our team is currently conducting an in-depth review of this incident. Once this internal analysis is complete, we will publish a comprehensive post mortem on our status page.

If you happen to encounter any further issues, please don't hesitate to get in touch with our support team. We deeply appreciate your patience throughout this disruption and sincerely apologize for any inconvenience it may have caused.

We are pleased to announce that the restoration process has successfully completed. The metrics on our SQL server indicates the system is stable.

For added assurance, we will extend our monitoring for an additional 30 minutes. If you encounter any performance issues during this period, please feel free to contact our Support department.

The process of restoration is continuing as planned. Based on our monitoring, the system appears stable for now. We will continue to monitor the situation during this process.

Another update will follow as soon as we have more information.

Our engineers are currently moving environments back to the main infrastructure in batches, as mentioned in our previous update.

We will keep monitoring the situation during this restore process.

Another update will follow as soon as we have more information.

Our engineers have identified that the issue stems from a misbehaving host. Consequently, we have reached out to our provider, Leaseweb, and one of the troubled machines has been subsequently disabled.

In the mean time, we have applied a temporary change by falling back to back-up infrastructure.

At this moment, we are working on restoring everything to normalcy by moving customers back to the main infrastructure in batches while keeping a close eye on our monitoring.

We will post another update as soon as possible.

Our engineers are investigating the root cause for the unresponsiveness of TOPdesk environments on NL3 and have applied measures to mitigate the impact by re-allocating resources.

The measures implemented have provided an indication that the situation is improving. We will keep monitoring the situation and post another update as soon as possible.

We are currently experiencing problems on our NL3 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 07 6037.