Outage in TOPdesk

Automated actions, mailimport failed

Resolved Major
July 31, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Components affected
TOPdesk NL3 SaaS hosting location
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 08:23AM

All mail services and actions are operational again

INVESTIGATING 5 months ago - at 07/31/2024 07:55AM

The solution has been implemented. Functionality will restore automatically and gradually within the next few minutes

INVESTIGATING 5 months ago - at 07/31/2024 07:38AM

We identified the issue and are working on a solution

INVESTIGATING 5 months ago - at 07/31/2024 07:22AM

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Latest TOPdesk outages

Search index asset management 17/12 - 5 days ago
Microsoft graph gives a 503/504 error - 27 days ago
Failure sending emails - about 1 month ago
SaaS disruption at E3 hosting location. 2 application servers unavailable - about 1 month ago
SaaS disruption NL4 environments unreachable - about 2 months ago

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