Outage in TOPdesk

Automated actions, mailimport failed

Resolved Major

July 31, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Components affected

TOPdesk NL3 SaaS hosting location

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/31/2024 08:23AM

All mail services and actions are operational again

INVESTIGATING over 1 year ago - at 07/31/2024 07:55AM

The solution has been implemented. Functionality will restore automatically and gradually within the next few minutes

INVESTIGATING over 1 year ago - at 07/31/2024 07:38AM

We identified the issue and are working on a solution

INVESTIGATING over 1 year ago - at 07/31/2024 07:22AM

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Latest TOPdesk outages

Knowledge Items show .json code - 6 days ago

Major 'Problems with images in knowledge items' - 10 days ago

EU1 slowness - about 1 month ago

Performance issues on multiple hosting locations - about 1 month ago

Major Cloudflare internal server error - about 2 months ago

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