Outage in TOPdesk

Automated actions, mailimport failed

Resolved Major

July 31, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Components affected

TOPdesk NL3 SaaS hosting location

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/31/2024 08:23AM

All mail services and actions are operational again

INVESTIGATING over 1 year ago - at 07/31/2024 07:55AM

The solution has been implemented. Functionality will restore automatically and gradually within the next few minutes

INVESTIGATING over 1 year ago - at 07/31/2024 07:38AM

We identified the issue and are working on a solution

INVESTIGATING over 1 year ago - at 07/31/2024 07:22AM

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Latest TOPdesk outages

SSP appears as white page after clicking on form - 7 days ago

Disruptions with logging in to My TOPdesk - about 1 month ago

Knowledge Items show .json code - 3 months ago

Major 'Problems with images in knowledge items' - 3 months ago

EU1 slowness - 4 months ago

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