Outage in TOPdesk

Automated actions, mailimport failed

Resolved Major
July 31, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Components affected
TOPdesk NL3 SaaS hosting location

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/31/2024 08:23AM

All mail services and actions are operational again

INVESTIGATING about 1 year ago - at 07/31/2024 07:55AM

The solution has been implemented. Functionality will restore automatically and gradually within the next few minutes

INVESTIGATING about 1 year ago - at 07/31/2024 07:38AM

We identified the issue and are working on a solution

INVESTIGATING about 1 year ago - at 07/31/2024 07:22AM

We are currently experiencing problems on all of our hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Latest TOPdesk outages

Older browser versions might experience issues with the SSP - about 10 hours ago
Email Delivery Delays – UK2 Datacenter - about 1 month ago
Major - Mailimport problems - about 2 months ago
Major: EU1 disruption - 2 months ago
EU1 problems slowness and availability - 3 months ago

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