Outage in TOPdesk

Service disruption My.TOPdesk

Resolved Minor

May 19, 2025 - Started 11 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently experiencing disruptions with one of our services. As a result your My.TOPdesk.com may not be available. We are aware of the problem and are working on a solution. If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/20/2025 07:25AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/19/2025 01:26PM

We are currently experiencing disruptions with one of our services. As a result your My.TOPdesk.com may not be available.

We are aware of the problem and are working on a solution.

If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.

Latest TOPdesk outages

Disruptions with logging in to My TOPdesk - about 1 month ago

Knowledge Items show .json code - 3 months ago

Major 'Problems with images in knowledge items' - 3 months ago

EU1 slowness - 4 months ago

Performance issues on multiple hosting locations - 4 months ago

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