Major: Asset + Supporting files imports not accessible

The issue affecting the accessibility of Asset and Supporting files imports has been resolved. You should no longer encounter the error message stating "You do not have permission to view this page."


To fully resolve any remaining issues, we recommend restarting your environment. This should alleviate any lingering problems. If a restart is not feasible, these will need to be manually checked. After this, the import will be accessible again. Please follow the workaround below:


⒈Navigate to Supporting Files and Asset Management imports Section:
◦Within the impacted permission group, ensure all sub-permissions in the Supporting Files and Asset Management imports section are checked.



We appreciate your patience and understanding as we worked to resolve this matter.

Should you encounter any further issues or have any questions, please do not hesitate to reach out.

The recommended solution is a restart to your environment, this should alleviate any lingering issues. If you cannot restart then there is a workaround related to the Supporting Files and Asset Management imports permission .

Please go to the 'Supporting Files and Asset Management imports' section on the impacted permission group and ensure that all of the below sub permissions are checked.

Please reach out via your ticket if you have any further questions.

We are currently experiencing disruptions with our Asset and Supporting files imports.
The Asset and Supporting files imports are not accessible, a error picture with the text 'You do not have permission to view this page.' appears

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 5334.