Disruption EU1: Degraded performance

After a period of monitoring, we can confirm that all functionalities are fully operational.

We apologize for any inconvenience this may have caused.

If you have any questions, please don't hesitate to contact our support team.

We will provide root cause analysis (RCA) as soon as possible.

We have identified the cause of the issue and implemented a fix.

All functionalities will be fully operational within the next thirty minutes.

Automated actions will proceed as planned, ensuring no data loss.

We will continue to monitor the situation and will close the major incident once we confirm everything is functioning properly.

We are currently experiencing disruptions with the EU1 hosting location. Some functionalities of your TOPdesk environment might not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 7706.