SaaS disruption - Performance issues EU1

The issues on EU1 have been resolved since 09:30. After monitoring the issue very closely, the build-up messaging queue decreased at the expected rate, and we are able to confirm that the issue has been resolved.

We wanted to update you on the current status of our message queue processing. The queue is still being processed at the moment. This should not have an immediate impact on the performance of TOPdesk.

Our team will actively monitor the queue throughout the day to ensure it remains functional.

If you encounter any urgent issues or require immediate assistance, please feel free to reach out to our support team.

Our SaaS engineers have found a problem with our message queue running out of memory. We've taken steps to address the issue, and the queued jobs are being processed gradually.

We are monitoring the situation and will update the status page as soon as we have more details.

We are currently experiencing disruptions with EU1 hosting location. As a result your TOPdesk environment may experience Performance issues.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. Internal major issues with EU1

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.