Major - Mailimport problems

As communicated earlier this afternoon, we will now close the major.

The disruptions that you have experienced today were caused by a dependency update of a library used in the mail import. This caused connections to Microsoft Exchange servers to fail.
This was resolved by downgrading the version of the library. To prevent further issues, the problematic update will not be applied.

We apologize again for the inconvenience and thank you for your patience.

We are pleased to let you know that the cause of the issue has been identified.
A fix was directly made and rolled out.

The imports should be working as normal again. 
We will monitor this major for a few hours more. If the issue remains resolved, we will close the Major around 17.00 hrs CEST.

We apologize again for the inconvenience and thank you for your patience.

We are currently experiencing disruptions with the mailimport . This is a problem we see on all our data centers. As result you may find that mail imports wil not work anymore. 

We are aware of the problem and are working on solving the problem.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this issue is solved. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 09 2081.