Older browser versions might experience issues with the SSP

Dear Customers,

We are still investigating the issue,

We are currently experiencing disruptions with the Self Service Portal.
In some cases a white screen is shown for some users in some browsers.
Please make sure that your browser version is updated to the most current version and try again.
Follow KI 18761 - Blank/white pages in self service portal


We have been unable to reproduce the issue on our side.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
•The date and time of the last reproduction of this issue
•The username of the user that reproduced this issue
•A description of what the user was doing in TOPdesk
•Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.
•Browser type and version
•Any additional browser extensions/add-ons

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.


Our apologies for the inconvenience. Please follow www.status.topdesk.com

Dear Customers,

We are still investigating the issue,

We are currently experiencing disruptions with the Self Service Portal.
In some cases a white screen is shown for some users in some browsers.
Please make sure that your browser version is updated to the most current version and try again.
Follow KI 18761 - Blank/white pages in self service portal


We have been unable to reproduce the issue on our side.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
•The date and time of the last reproduction of this issue
•The username of the user that reproduced this issue
•A description of what the user was doing in TOPdesk
•Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.
•Browser type and version
•Any additional browser extensions/add-ons

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.


Our apologies for the inconvenience. Please follow www.status.topdesk.com

Dear Customers,

We are currently experiencing disruptions with the Self Service Portal.
In some cases a white screen is shown for some users in some browsers.
Please make sure that your browser version is updated to the most current version and try again.
Follow KI 18761 - Blank/white pages in self service portal


We have been unable to reproduce the issue on our side.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
•The date and time of the last reproduction of this issue
•The username of the user that reproduced this issue
•A description of what the user was doing in TOPdesk
•Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.
•Browser type and version
•Any additional browser extensions/add-ons

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.


Our apologies for the inconvenience. Please follow www.status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 10 6447.