Outage in TOPdesk
Performance Issues – EU1
Resolved MajorIncident Report
We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues.
As a result, your TOPdesk environment may be slow or temporarily unavailable.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Components affected
TOPdesk EU1 SaaS hosting locationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/02/2026 06:57PM
At this time the EU1co3 is now back to full operational state without any performance issues, we will close this major.
MONITORING
16 days ago - at 07/02/2026 11:42AM
We have identified the issue and made actions to mitigate the cause.
The EU1co3 is now back to full operational state without any performance issues
We will continue to closely monitor the situation to ensure the service remains stable.
INVESTIGATING
17 days ago - at 07/02/2026 09:03AM
We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues.
As a result, your TOPdesk environment may be slow or temporarily unavailable.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Latest TOPdesk outages
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