Outage in Total Expert

Inability to access saved media

Resolved Major
April 25, 2024 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue related to users not being able to access saved media items such as PDF files. This is also impacting the ability of users to generate and view new content.
Components affected
Total Expert Web Application
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/25/2024 04:15PM

We have confirmed the service and functionality have been restored.

IDENTIFIED 8 months ago - at 04/25/2024 03:33PM

We have identified the problem and are working on implementing a fix.

INVESTIGATING 8 months ago - at 04/25/2024 02:22PM

We are currently investigating an issue related to users not being able to access saved media items such as PDF files. This is also impacting the ability of users to generate and view new content.

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