Outage in Total Expert
Intermittent failure of Encompass imports
Resolved Major
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Outage Details
Components affected
Total Expert Event ProcessingLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor progress of imports
We are continuing to monitor progress of imports
The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.
The Encompass API is returning errors for a subset of organizations. Scheduled data imports are failing for these organizations.
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