Outage in Total Expert
Degraded Functionality: API Loans endpoint
Resolved MinorIncident Report
We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/03/2025 08:37PM
This incident has been resolved.
MONITORING
10 months ago - at 06/28/2025 01:37AM
We have resolved the duplicate contact creation issue from earlier today. It is likely that a small number of duplicate comms will still be sent as the system normalizes. We will continue to monitor system performance until the issue is fully resolved.
IDENTIFIED
10 months ago - at 06/27/2025 10:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/27/2025 09:50PM
We have identified the root cause of the issue where duplicate contact records are being created when loan data is sent to the /loans endpoint and contacts imported via the UI import tool. As a result, some campaigns may trigger duplicate SMS messages.
Our team is working on a fix and will share further updates shortly.
INVESTIGATING
10 months ago - at 06/27/2025 08:55PM
We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.
Latest Total Expert outages
Group Creation and Editing - about 1 month ago
Degraded Functionality: Activities API - 2 months ago
Degraded Functionality: Campaign Email Delivery - 2 months ago
Degraded Functionality: Data imports - 3 months ago
Degraded Functionality: Login - 3 months ago
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