Outage in Total Expert

Degraded Functionality: API Loans endpoint

Resolved Minor
June 27, 2025 - Started 6 days ago - Lasted 6 days
Official incident page

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Outage Details

We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.
Components affected
Total Expert API
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 07/03/2025 08:37PM

This incident has been resolved.

MONITORING 6 days ago - at 06/28/2025 01:37AM

We have resolved the duplicate contact creation issue from earlier today. It is likely that a small number of duplicate comms will still be sent as the system normalizes. We will continue to monitor system performance until the issue is fully resolved.

IDENTIFIED 6 days ago - at 06/27/2025 10:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 06/27/2025 09:50PM

We have identified the root cause of the issue where duplicate contact records are being created when loan data is sent to the /loans endpoint and contacts imported via the UI import tool. As a result, some campaigns may trigger duplicate SMS messages.

Our team is working on a fix and will share further updates shortly.

INVESTIGATING 6 days ago - at 06/27/2025 08:55PM

We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.

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