Outage in Total Expert

Degraded Functionality: Pricing Engine Rate and Product Data

Resolved Minor
August 08, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.
Components affected
Total Expert Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/08/2025 07:55PM

This issue has been resolved.

INVESTIGATING 3 months ago - at 08/08/2025 06:55PM

We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.

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