Outage in Total Expert

Email Activity Stats Delayed

Resolved Minor
August 28, 2025 - Started 2 months ago - Lasted about 24 hours
Official incident page

Incident Report

We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately. We will provide an update once the outstanding activity has been recorded properly within the system.
Components affected
Total Expert Reporting

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/29/2025 02:09PM

Outstanding email activity statistics were successfully processed as of 9:00 PM CT last night. The incident has been resolved.

MONITORING 2 months ago - at 08/28/2025 02:23PM

We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately.

We will provide an update once the outstanding activity has been recorded properly within the system.

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