Network Degradation - US-E Region

The issue has been identified as a hardware failure in the Ashburn, VA POP. Any customer traffic traversing the device at the time of the failure was automatically rerouted to alternate devices within that POP and/or alternate neighboring POPs.

If you are experiencing any issues, please open a support case at https://support.totaluptime.com.

We will update this case once restoration is complete.

We are currently investigating reports of degraded network performance including additional latency and packet loss in the US-E region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.