Outage in Tour24

Pincodes Degradation

Resolved Minor
May 07, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

With app release 3.3.16, pincodes from all lock providers were no longer appearing in the app for prospects. This is now resolved. A fix has been pushed to the iOS App store, and prospects who still experience this issue should update their iOS app to release 3.3.17 which is currently available.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/09/2025 06:40PM

With app release 3.3.16, pincodes from all lock providers were no longer appearing in the app for prospects. This is now resolved. A fix has been pushed to the iOS App store, and prospects who still experience this issue should update their iOS app to release 3.3.17 which is currently available.

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