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Outage in TPx Communications

Los Angeles Market Slow Internet Event

Resolved Minor
December 04, 2025 - Started 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are receiving customer reports for slow speeds and packet loss associated with customer circuits utilizing Frontier service. We have gathered data and working towards resolving this issue with our Provider. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/05/2025 05:46PM

Our provider, CoreSite, completed their emergency maintenance to clear the issue causing the packet loss.. Traffic has been rerouted back to the CoreSite link, and we have verified that there is currently no packet loss across their network. We are resolving this issue.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

MONITORING 2 months ago - at 12/04/2025 11:47PM

Our TPx Engineering team has moved the affected traffic off the affected path. Services have cleared and remained stable for 2 hours. We are awaiting our provider's update on their fix. Once we receive their fix notification, we will confirm via testing that no issues remain before moving traffic back to its primary connection.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

INVESTIGATING 2 months ago - at 12/04/2025 07:01PM

We are receiving customer reports for slow speeds and packet loss associated with customer circuits utilizing Frontier service. We have gathered data and working towards resolving this issue with our Provider.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

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