Outage in TPx Communications
Los Angeles Routing Issue
Resolved MajorIncident Report
The TPx Network is experiencing a core router issue that is causing some traffic not to reroute properly. If a customer is using Google as their DNS provider, they may experience this issue.
We are on the phone working with our Vendor to resolve this issue.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/09/2025 06:07AM
Customers are reporting their services are restored. A reload of the affected router cleared the issue.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
MONITORING
5 months ago - at 09/09/2025 05:57AM
We have followed our vendors recommendations to restore the routing to our core router. We are completing a health check of the router. Customer services should no longer be impacted.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
IDENTIFIED
5 months ago - at 09/09/2025 05:31AM
The TPx Network is experiencing a core router issue that is causing some traffic not to reroute properly. If a customer is using Google as their DNS provider, they may experience this issue.
We are on the phone working with our Vendor to resolve this issue.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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