Outage in TPx Communications
Los Angeles Area Fiber Outage
Resolved MajorIncident Report
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area.
We have correlated the proactive alerts to an issue within the Spectrum Network. We are actively escalating with Spectrum who have dispatched a Fiber Team to the suspected area to isolate the problem. Their ETA to the area to begin testing is 10:00am Pacific Time
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 10:15AM
We have confirmed that customer cases for this event have been restored.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
MONITORING
10 months ago - at 06/16/2025 03:12AM
We are seeing many of our customers service restoring. Spectrum is not hands off for the fiber cable repairs so we are still monitoring. They still have an ETR of 10:00 PM Pacific Time.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
IDENTIFIED
10 months ago - at 06/16/2025 01:25AM
Spectrum continues to work on replacement and restoral of the damaged fiber cables. They have provided a new ETR of 10:00 PM Pacific Time.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
IDENTIFIED
10 months ago - at 06/15/2025 04:56PM
The Spectrum Construction team has started splicing the 144ct transport cable and other teams continue to pull the rest of the cable. The current ETR for this event is estimated at 4:00 PM Pacific Time.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
INVESTIGATING
10 months ago - at 06/15/2025 02:35PM
TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area.
We have correlated the proactive alerts to an issue within the Spectrum Network. We are actively escalating with Spectrum who have dispatched a Fiber Team to the suspected area to isolate the problem. Their ETA to the area to begin testing is 10:00am Pacific Time
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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