Outage in TPx Communications
Los Angeles Area Outage
Resolved MinorIncident Report
TPx customers may be experiencing service disruption due to a Major fiber outage in the Los Angeles area. The fiber cut is affecting multiple carriers, including our Wireless service provider. We continue to monitor the progress of the fiber repairs, but currently do not have a restoration time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/27/2025 02:17PM
We see that all customers have been restored. The provider has completed the fiber cable replacement and is hands-off.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
MONITORING
11 months ago - at 05/27/2025 04:36AM
We are seeing some services begin to restore. The provider continues to work on the completion of the fiber replacement. There has been no change in the Estimated Time to Restore of 10:00pm Pacific Time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
IDENTIFIED
11 months ago - at 05/27/2025 02:21AM
Replacement of the damaged fiber optic cable is underway. The provider has given us a 10:00pm estimated time to restore service.
IDENTIFIED
11 months ago - at 05/26/2025 09:00PM
The provider has located the fiber cut that is affecting multiple carriers. They are removing the damaged cable to install a new 432-count fiber cable. They have not provided a restoration time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
IDENTIFIED
11 months ago - at 05/26/2025 06:11PM
TPx customers may be experiencing service disruption due to a Major fiber outage in the Los Angeles area. The fiber cut is affecting multiple carriers, including our Wireless service provider. We continue to monitor the progress of the fiber repairs, but currently do not have a restoration time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
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