Outage in TPx Communications

Texas Service Interruption

Resolved Major

May 02, 2025 - Started 12 months ago - Lasted 3 days
Official incident page

Incident Report

The TPx proactive monitoring system reports a service interruption on one of our service providers in Houston, Texas area. We have engaged the provider for more details. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/05/2025 01:57PM

Our Provider has completed all fiber optic cable repairs and our customer services have been stable over the weekend.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

MONITORING 12 months ago - at 05/02/2025 07:47PM

Our provider has successfully rerouted services over spare fiber optic cable pairs, temporarily restoring services for our customers.

However, they have advised that intermittent connection drops may still occur while ongoing fiber repairs continue.

A new Estimated Time of Restoration (ETR) has been provided: May 3, 2025, at 10:00 AM.

INVESTIGATING 12 months ago - at 05/02/2025 04:53PM

The TPx proactive monitoring system reports a service interruption on one of our service providers in Houston, Texas area. We have engaged the provider for more details.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

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