Outage in TPx Communications
Users are experiencing issues accessing VCO options.
Resolved MajorIncident Report
We are currently experiencing an issue where no options are accessible across the all VCO . Initial assessment suggests that user privileges may have changed from Operator Superuser to Operator Business, resulting in restricted access. A P1 case has been opened with Arista for further investigation and resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/25/2026 06:25PM
We have restored our alarm monitoring and processing. Users must be manually upgraded based on their operational needs.
Arista will hold their case with us for 24 hours.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
IDENTIFIED
7 days ago - at 05/25/2026 04:11PM
We continue to work with our Vendor to restore the proper credentials needed for Orchestrator access.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
INVESTIGATING
7 days ago - at 05/25/2026 03:08PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 05/25/2026 03:02PM
We are currently experiencing an issue where no options are accessible across the all VCO . Initial assessment suggests that user privileges may have changed from Operator Superuser to Operator Business, resulting in restricted access. A P1 case has been opened with Arista for further investigation and resolution.
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