Outage in TrackTik

Incident Type

Resolved Minor

June 05, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

At approximately 10:30 AM EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Run sheet features. Initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. Which has since been resolved During that time, the web portal and mobile apps may have been slow or unresponsiveness to accessing the Run sheets For any questions or concerns, please do not hesitate to contact our customer support team.

Components affected

TrackTik Cloud TrackTik Mobile Suite

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/05/2023 07:31PM

This incident has been resolved.

MONITORING almost 3 years ago - at 06/05/2023 06:15PM

At approximately 10:30 AM EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Run sheet features.
Initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. Which has since been resolved

During that time, the web portal and mobile apps may have been slow or unresponsiveness to accessing the Run sheets
For any questions or concerns, please do not hesitate to contact our customer support team.

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