Outage in TrackTik

Investigating a potential service disruption (Web portal/Shift App)

Resolved Minor
August 24, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing a service disruption that may have affected a limited number of TrackTik Cloud customers. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, causing the system to impact service disruption. The web portal and the Shift App may be unresponsive during this time.
Components affected
TrackTik US TrackTik Shift App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/25/2023 12:39AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/24/2023 09:23PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/24/2023 08:16PM

We are experiencing a service disruption that may have affected a limited number of TrackTik Cloud customers.

The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, causing the system to impact service disruption.

The web portal and the Shift App may be unresponsive during this time.

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