Outage in TrackTik

Incident Type

Resolved Major
November 13, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

At approximately 13:22 EST today, we experienced a service disruption that may have affected a limited number of customers in the North American regions. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, bringing the system to an impacting service disruption. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.
Components affected
TrackTik US

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/14/2023 03:41PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/13/2023 07:33PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 11/13/2023 07:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 11/13/2023 07:00PM

At approximately 13:22 EST today, we experienced a service disruption that may have affected a limited number of customers in the North American regions.

The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, bringing the system to an impacting service disruption.

During this time, the web portal may have been slow or unresponsive.
For any questions or concerns, please do not hesitate to contact our customer support team.

Latest TrackTik outages

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Service Impact on our US West zone - 9 months ago
US West Service Disruption - 9 months ago
US West Service Disruption - 10 months ago
Portals with EU domain name down - 11 months ago

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