Outage in TrackTik

Incident Type

Resolved Major
September 16, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.
Components affected
TrackTik US

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/16/2024 08:25PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/16/2024 06:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 09/16/2024 05:40PM

At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America

The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service.

During this time, the web portal may have been slow or unresponsive.
For any questions or concerns, please do not hesitate to contact our customer support team.

Latest TrackTik outages

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US West Service Disruption - 9 months ago
US West Service Disruption - 10 months ago
Portals with EU domain name down - 11 months ago
***Resurfaced*** Issue discovered with resuming Runsheets - about 1 year ago

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