Outage in TrackTik

US West Service Disruption

Resolved Minor

October 26, 2025 - Started 6 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal. Our engineering team is actively working to restore full service.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/27/2025 12:30PM

The issue impacting the US West instance has been resolved. Some users experienced latency and timeouts due to elevated traffic conditions on Sat. Oct 25 and Sun. Oct. 26., 2025.
Mitigation steps were applied, and service performance has returned to normal with no further delays observed.

Thank you for your patience while we worked to restore stability.

MONITORING 6 months ago - at 10/27/2025 01:42AM

We have identified the source of the issue impacting the US West instance and have implemented mitigation measures. Our team is now monitoring the service to ensure stability.

INVESTIGATING 6 months ago - at 10/27/2025 12:44AM

We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal.

Our engineering team is actively working to restore full service.

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