Missing Real-Time Visibility statuses for some transports in Transport Assignment for the period between 2025-04-26 and 2025-05-07

Some customers may be missing Real-Time Visibility statuses in the Transport Assignment module for certain transports that were correctly tracked in the Visibility Hub during the period from April 26, 2025, to May 7, 2025. This issue stems from a synchronization glitch between the Visibility Hub and the Transport Assignment module. If you are experiencing missing statuses in Transport Assignment but have them in the Visibility Hub within the specified timeframe, please reach out to our support team by submitting a request at http://support.transporeon.com. We will initiate the data restoration process. We understand that this situation may have caused operational disruptions for you, and we sincerely apologize for any inconvenience.