Outage in TravelPerk

Car Search Currently Unavailable

Resolved Major
July 24, 2025 - Started 10 days ago - Lasted about 2 hours

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Outage Details

We're currently experiencing a major outage affecting car search functionality on our platform. All users are unable to search for or book cars at this time. Our Customer Care team is also unable to manually complete car bookings during this disruption. Our engineers are actively investigating the cause. We've identified a significant drop in our core car service logs, indicating a system issue. We apologize for the inconvenience and are working urgently to restore full service. We'll provide an update as soon as possible.
Latest Updates ( sorted recent to last )
MONITORING 10 days ago - at 07/24/2025 12:57PM

We're providing an update regarding the car search outage. Car search functionality has now been restored on our platform. Users should once again be able to search for and view car rental results.
While basic search is working, we are currently monitoring the system to ensure full stability for all car-related services, including the booking process.

We apologize for the disruption and any inconvenience this incident caused. We will provide another update once we confirm full resolution across all car booking flows.

IDENTIFIED 10 days ago - at 07/24/2025 12:38PM

We're currently experiencing a major outage affecting car search functionality on our platform. All users are unable to search for or book cars at this time. Our Customer Care team is also unable to manually complete car bookings during this disruption.

Our engineers have identified the root cause as a faulty code change and are now reverting this change to restore service.

We apologize for the inconvenience and are working urgently to restore full service. We'll provide an update as soon as the revert is complete.

INVESTIGATING 10 days ago - at 07/24/2025 12:33PM

We're currently experiencing a major outage affecting car search functionality on our platform. All users are unable to search for or book cars at this time. Our Customer Care team is also unable to manually complete car bookings during this disruption.

Our engineers are actively investigating the cause. We've identified a significant drop in our core car service logs, indicating a system issue.

We apologize for the inconvenience and are working urgently to restore full service. We'll provide an update as soon as possible.

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