Outage in Tray.ai

Office 365 Authentication Issue

Resolved Major

January 15, 2026 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Starting from January 14, 2026, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Components affected

Tray.ai Other

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/15/2026 11:58PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

INVESTIGATING 4 months ago - at 01/15/2026 11:14PM

We have identified the issue and our engineering teams are investigating a potential resolution.

We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

INVESTIGATING 4 months ago - at 01/15/2026 10:36PM

Starting from January 14, 2026, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate.

We apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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