Outage in Tray E-Commerce

Instabilidade Telefonia

Resolved Minor
October 01, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

Prezado(a) Lojista, Identificamos uma eventualidade no sistema de telefonia, que está impactando os atendimentos via telefone. Gostaríamos de ressaltar que nossos canais de atendimento via chat e chamados continuam funcionando normalmente. Estamos à disposição para o que precisar. Atenciosamente, Equipe Tray
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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/01/2025 03:02PM

This incident has been resolved.

IDENTIFIED 15 days ago - at 10/01/2025 01:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED 15 days ago - at 10/01/2025 01:01PM

Prezado(a) Lojista,

Identificamos uma eventualidade no sistema de telefonia, que está impactando os atendimentos via telefone.

Gostaríamos de ressaltar que nossos canais de atendimento via chat e chamados continuam funcionando normalmente.

Estamos à disposição para o que precisar.

Atenciosamente,
Equipe Tray

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