Outage in Treasure Data

[US Region] Insights (beta) - Cannot share data models

Resolved Minor

August 03, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

[The current status of the sys] We're experiencing an elevated level of Reporting API errors due to upstream provider and are currently looking into the issue. Some users may be experiencing trouble when sharing the data models with other users in Insight. Our upstream provider is currently experiencing an issue which is affecting our ability to update the data model sharing list. Login is [unaffected]. Dashboard Viewing is [unaffected]. [The current status of the incident] We had reproduced and report this issue to our upstream service provider. Our upstream service provider team is working on the investigation. [Which users are affected] At present [all users in US region] are affected. [When the next update is expected] We will send an additional update in 30 minutes.

Components affected

Treasure Data Insights (beta)

Latest Updates ( sorted recent to last )

IDENTIFIED over 2 years ago - at 08/03/2022 11:01AM

We have identified the root cause. Now we’re working to resolve the incident.

INVESTIGATING over 2 years ago - at 08/03/2022 09:56AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/03/2022 08:52AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/03/2022 08:15AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 08/03/2022 08:07AM

[The current status of the sys]

We're experiencing an elevated level of Reporting API errors due to upstream provider and are currently looking into the issue.
Some users may be experiencing trouble when sharing the data models with other users in Insight.
Our upstream provider is currently experiencing an issue which is affecting our ability to update the data model sharing list.

Login is [unaffected].
Dashboard Viewing is [unaffected].

[The current status of the incident]

We had reproduced and report this issue to our upstream service provider.
Our upstream service provider team is working on the investigation.

[Which users are affected]

At present [all users in US region] are affected.

[When the next update is expected]

We will send an additional update in 30 minutes.

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