Outage in TrilogyMC Network
Support Email Delays
Resolved Minor
April 08, 2026 - Started 12 days ago
- Lasted about 6 hours
Incident Report
Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available.
As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 04/08/2026 11:46PM
Our team has been notified that our support system’s upstream email service provider has resolved the issue. We will continue to monitor the situation and keep this incident open for now, in case any further issues arise.
IDENTIFIED
12 days ago - at 04/08/2026 08:24PM
Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available.
As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests.
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