Outage in Trimble Viewpoint

Spectrum SDX Enhanced Authentication Outage

Resolved Minor
February 26, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an SDX outage for customers that use Enhanced Authentication. This generating the following error "Spectrum Unavailable. Wait a few minutes and retry" Impacting HR Management for Spectrum, Automatic Invoicing, 3rd party integrations using Enhanced Authentication (Traqspera) and Excel Add-ins using Enhanced Authentication. Cases are being tracked under issues 113942 (Automatic Invoicing) and 113941 (HR Management for Spectrum)
Components affected
Trimble Viewpoint Spectrum Trimble Viewpoint HR Management (For Spectrum)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/26/2024 11:03PM

This incident has been resolved.

MONITORING 10 months ago - at 02/26/2024 09:34PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 02/26/2024 08:53PM

We are currently investigating an SDX outage for customers that use Enhanced Authentication. This generating the following error "Spectrum Unavailable. Wait a few minutes and retry"
Impacting HR Management for Spectrum, Automatic Invoicing, 3rd party integrations using Enhanced Authentication (Traqspera) and Excel Add-ins using Enhanced Authentication. Cases are being tracked under issues 113942 (Automatic Invoicing) and 113941 (HR Management for Spectrum)

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