Outage in Trimble Viewpoint

Spectrum SDX Enhanced Authentication Outage

Resolved Minor
February 26, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an SDX outage for customers that use Enhanced Authentication. This generating the following error "Spectrum Unavailable. Wait a few minutes and retry" Impacting HR Management for Spectrum, Automatic Invoicing, 3rd party integrations using Enhanced Authentication (Traqspera) and Excel Add-ins using Enhanced Authentication. Cases are being tracked under issues 113942 (Automatic Invoicing) and 113941 (HR Management for Spectrum)
Components affected
Trimble Viewpoint Spectrum Trimble Viewpoint HR Management (For Spectrum)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/26/2024 11:03PM

This incident has been resolved.

MONITORING over 1 year ago - at 02/26/2024 09:34PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 02/26/2024 08:53PM

We are currently investigating an SDX outage for customers that use Enhanced Authentication. This generating the following error "Spectrum Unavailable. Wait a few minutes and retry"
Impacting HR Management for Spectrum, Automatic Invoicing, 3rd party integrations using Enhanced Authentication (Traqspera) and Excel Add-ins using Enhanced Authentication. Cases are being tracked under issues 113942 (Automatic Invoicing) and 113941 (HR Management for Spectrum)

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