TurboSMTP Technical Issues

The SMTP Settings have been pushed to all nodes. Some customers may have to call support to have their SMTP settings updated.

We have pushed a fix related to SMTP relay to affected nodes. Some customers may still need to reach out to support to have their SMTP settings updated during business hours.

Maintenance to correct the Turbo SMTP issue is being performed tonight on Cloud Hosted Servers, starting at 7pm PST. Please advise your users to log out of the system entirely before 7pm PST. The following morning all systems should be operational.

If your cloud-hosted system is inaccessible the following morning, 5/4/24, please call the Viewpoint dispatch number to request support.

We've identified an issue with our SMTP provider, Turbo SMTP and taking steps to remedy the situation. Please subscribe for more updates, and thank you for your continued patience.

We continue to work with TurboSMTP on this issue.

The problem with TurboSMTP has been quickly identified and should be resolved now. Please note: Any emails that may have bounced or not sent should just be resent.

We are currently investigating an issue with an SMTP service we provide to our hosted customers, called TurboSMTP. If you experience issues emailing from within hosted applications Vista/VRL, Vista Web, SSRS, or ProContractor, please be patient and subscribe to updates here for up to date information regarding this situation.