Outage in Trimble Viewpoint

Automatic Invoicing - Invoice Timeout Issue

Resolved Minor
June 07, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

There is an ongoing issue where sending invoices to an ERP (Vista or Spectrum) are causing a timeout error. We are working to resolve this prompty. We will provide updates on status.viewpoint.com and via Issue 114973 as soon as possible.
Components affected
Trimble Viewpoint Viewpoint Analytics

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/07/2024 06:47PM

The issue preventing invoices from transferring from Automatic Invoicing to the ERP has been resolved. If you still have invoices in the Completed tab with the "Timeout error - No resolution received from the ERP for invoice #, - Please retry/send again." error, using the 'Retry all errored' button for each batch with those errors should push the invoices over to the ERP. Note that if you have already manually entered the invoices in your ERP, you will likely see a new error indicating duplicates in the ERP.

INVESTIGATING over 1 year ago - at 06/07/2024 04:20PM

There is an ongoing issue where sending invoices to an ERP (Vista or Spectrum) are causing a timeout error. We are working to resolve this prompty.

We will provide updates on status.viewpoint.com and via Issue 114973 as soon as possible.

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