Outage in Trimble Viewpoint

Some users with Single Sign On are unable to log into Jobpac Connect

Resolved Minor
October 08, 2024 - Started about 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

Dear Valued Trimble Viewpoint Customers Some customers with Single Sign On (SSO) are unable to log in to Jobpac Connect. We are investigating this with the highest priority and we hope to have this resolved as quickly as possible. If you are impacted please log a case so we can capture all impacted customers and communicate with you directly. In the interim, we apologise for any inconvenience and we genuinely appreciate your patience. We will provide further updates via this page. Kind regards
Components affected
Trimble Viewpoint Jobpac Connect

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/08/2024 09:59PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/08/2024 06:41AM

Dear Valued Trimble Viewpoint Customers

We have identified the problem and have implemented the required fix. Our Single Sign On Customers should now be able to log into Jobpac Connect without issue. However, should you still experience any problems please let us know.

Thank you again for your patience and understanding.

Kind regards

INVESTIGATING about 1 year ago - at 10/08/2024 05:15AM

Dear Valued Trimble Viewpoint Customers

Some customers with Single Sign On (SSO) are unable to log in to Jobpac Connect. We are investigating this with the highest priority and we hope to have this resolved as quickly as possible.

If you are impacted please log a case so we can capture all impacted customers and communicate with you directly. In the interim, we apologise for any inconvenience and we genuinely appreciate your patience.

We will provide further updates via this page.

Kind regards

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