Outage in Trimble Viewpoint

Some users with Single Sign On (SSO) are unable to log into Jobpac Connect

Resolved Minor
October 25, 2024 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Valued Trimble Viewpoint Customers Some SSO users are not able to log into Jobpac Connect. We have escalated this to our Service Partner and investigating with the highest priority. We are hopeful we can have the issue resolved very soon. In the interim, our apologies for any inconvenience this has caused our impacted customers and we genuinely appreciate your patience. If you are impacted and have yet to log a case please do, so we can capture all impacted customers. Further updates will be provided via this page. Kind regards
Components affected
Trimble Viewpoint Jobpac Connect

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/25/2024 05:08AM

Dear Valued Trimble Viewpoint Customers

We have had no further issues reported and so we can now mark this issue as Resolved.

Thank you again for your patience.

Kind regards

MONITORING 12 months ago - at 10/25/2024 02:58AM

Dear Valued Trimble Viewpoint Customers

We have applied a fix and have confirmation users are able to access Jobpac Connect via SSO. We will monitor the situation closely to ensure there are no further issues. Thank you again for your patience and again our apologies for any inconvenience caused. If you are still having problems accessing via SSO please do not hesitate to reach out.

Kind regards

INVESTIGATING 12 months ago - at 10/25/2024 12:29AM

Dear Valued Trimble Viewpoint Customers

Some SSO users are not able to log into Jobpac Connect. We have escalated this to our Service Partner and investigating with the highest priority. We are hopeful we can have the issue resolved very soon. In the interim, our apologies for any inconvenience this has caused our impacted customers and we genuinely appreciate your patience. If you are impacted and have yet to log a case please do, so we can capture all impacted customers.

Further updates will be provided via this page.
Kind regards

Latest Trimble Viewpoint outages

Service Alert: Jobpac Related Content Issue - 10 days ago
Traqspera Outage--Blank Page or Loading Screen - 18 days ago
Traqspera Outage-504 Error when Accessing the site - 18 days ago
Viewpoint for Projects (UK) - Web Application Performance Degraded - 18 days ago
Issue with the Timesheet Posting process - 30 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook