Outage in Trimble Viewpoint

Some users with Single Sign On (SSO) are unable to log into Jobpac Connect

Resolved Minor
October 25, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Trimble Viewpoint Customers Some SSO users are not able to log into Jobpac Connect. We have escalated this to our Service Partner and investigating with the highest priority. We are hopeful we can have the issue resolved very soon. In the interim, our apologies for any inconvenience this has caused our impacted customers and we genuinely appreciate your patience. If you are impacted and have yet to log a case please do, so we can capture all impacted customers. Further updates will be provided via this page. Kind regards
Components affected
Trimble Viewpoint Jobpac Connect
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 05:08AM

Dear Valued Trimble Viewpoint Customers

We have had no further issues reported and so we can now mark this issue as Resolved.

Thank you again for your patience.

Kind regards

MONITORING about 2 months ago - at 10/25/2024 02:58AM

Dear Valued Trimble Viewpoint Customers

We have applied a fix and have confirmation users are able to access Jobpac Connect via SSO. We will monitor the situation closely to ensure there are no further issues. Thank you again for your patience and again our apologies for any inconvenience caused. If you are still having problems accessing via SSO please do not hesitate to reach out.

Kind regards

INVESTIGATING about 2 months ago - at 10/25/2024 12:29AM

Dear Valued Trimble Viewpoint Customers

Some SSO users are not able to log into Jobpac Connect. We have escalated this to our Service Partner and investigating with the highest priority. We are hopeful we can have the issue resolved very soon. In the interim, our apologies for any inconvenience this has caused our impacted customers and we genuinely appreciate your patience. If you are impacted and have yet to log a case please do, so we can capture all impacted customers.

Further updates will be provided via this page.
Kind regards

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