Some Jobpac Connect Customers are not able to log in

Dear valued Trimble Viewpoint Customers

We have had no further reports of user access issues and will now mark this one as resolved.

Please note that if you encounter any further problems please do not hesitate to contact us directly.

Thank you again for your patience and any inconvenience caused.

Kind regards

Dear valued Trimble Viewpoint Customers

For users who are still unable to access Jobpac Connect please reach out via your Support case for further assistance.

We have some additional troubleshooting steps to help recover your access however due to potential differences in security policy setup this is best done on a customer-by-customer basis.

We apologise for any additional inconvenience and hope to have these users back up and running shortly.

Kind regards

Dear valued Trimble Viewpoint Customers

We have resolved this issue and have now set the status to Monitoring.

Our Cloud Operations team has now fixed this issue and users can now access Jobpac Connect. Please note this was the result of an unanticipated change that was done by the domain registrar and was totally unanticipated.

If any users are still not able to access Jobpac Connect please try to clear your cache and then restart your PC. If the problem still exists please reach out to us directly. Thank you for your understanding and patience and our apologies again for any inconvenience caused.

Kind regards

Dear valued Trimble Viewpoint Customers

Some customers are not able to access Jobpac Connect.

Please note we have identified the source of the issue and working with our domain partners to restore access as quickly as possible. If you are not able to log in please create a Support case so we can capture all impacted customers.

We apologise for any inconvenience and prioritising to have access restored as soon as possible.

Kind regards