Outage in TriSearch

Issues with loading triConvey

Resolved Minor

March 19, 2026 - Started about 1 month ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently investigating a re-emergence of loading issues when using triConvey.

Components affected

TriSearch General Use

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/20/2026 11:24PM

After thorough investigation overnight, we have reports that triConvey loading times are back to normal. However, if you continue to experience issues, please don't hesitate to contact our Support Team for further troubleshooting. Thank you for your patience while we worked through this issue.

MONITORING about 1 month ago - at 03/20/2026 06:10AM

We are still monitoring the situation and are continuing to work with AWS on this issue. We are also exploring other potential causes in the meantime, and will update once we have more information.

We sincerely apologise for any inconvenience this issue may have caused.

MONITORING about 1 month ago - at 03/20/2026 02:15AM

The issue has largely resolved itself over time, however it is intermittent and we are continuing to investigate with some users that are still experiencing the issue.

INVESTIGATING about 1 month ago - at 03/20/2026 12:42AM

We are currently investigating a re-emergence of loading issues when using triConvey.

Latest TriSearch outages

Temporary triConvey disruption - 25 days ago

Searching outage - 3 months ago

Issues with loading triConvey - 5 months ago

Documents Error: "The file is still being uploaded by the owner" - 7 months ago

Intermittent loading of Matters on triConvey - 8 months ago

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