Outage in Triton Digital Platform
Station Passwords are now case sensitive
Resolved MinorIncident Report
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager.
Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys:
https://help.tritondigital.com/docs/radio-stations
For any issues, please contact support at supportdesk@tritondigtial.com
Components affected
Triton Digital Platform Live Streaming Delivery - East Triton Digital Platform Live Streaming Delivery Triton Digital Platform Live Streaming Delivery - South East & Pacific Triton Digital Platform Live Streaming Delivery - WestTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 03/31/2026 04:35PM
Mitigation measures have been applied to existing stations that were no longer authenticating due to case sensitivity mismatches Station Keys. We advise our clients to consider reviewing their station keys according to their security policies.
This incident is considered resolved.
IDENTIFIED
17 days ago - at 03/30/2026 07:29PM
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager.
Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys:
https://help.tritondigital.com/docs/radio-stations
For any issues, please contact support at supportdesk@tritondigtial.com
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