Degraded Performance Due to Core Network Equipment Failure – PARIS Datacenter

The new core router equipment has been installed and configured. All core equipments are now back to operational status. Service status in this data centre is back to normal operating parameters.
This issue is considered resolved.

We experienced an issue while configuring the new equipment which resulted in listener disconnections. The issue lasted about 15 minutes around 15:30 UTC.
The situation has been fixed and we continue our efforts to configure the new equipment.

The equipment has arrived at our facility. We are making preparations for its installation, configuration and activation.
More information to come.

Network capacity in our Paris data centre has been returned to normal operating levels.
We are waiting on the arrival of the new equipment to restore redundancy to this location.
More information to come.

The incident was caused by a core router failure. A replacement equipment is on its way to our data centre. The site remains active, but at reduced capacity. In the meantime, traffic is being appropriately balanced with our other data centres. Listener impacts should be minimal.
More information to come.

We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

We will provide further updates as more information becomes available. Thank you for your patience.