Outage in Triton Digital

Saved Queries report not sent since August 14th

Resolved Minor
August 18, 2025 - Started 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue where no scheduled reports have been sent since August 14th. Our team is actively looking into the root cause and will provide updates as we learn more.
Components affected
Triton Digital Podcast Metrics UI Triton Digital Webcast Metrics UI Triton Digital Tap Explore Triton Digital Webcast Metrics UI Triton Digital Webcast Metrics UI Triton Digital Podcast Metrics UI Triton Digital Tap Explore Triton Digital Podcast Metrics UI Triton Digital Tap Explore

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/19/2025 01:20PM

This incident has been resolved.

MONITORING 2 months ago - at 08/18/2025 08:37PM

A fix has been applied. All scheduled reports are now processing as expected. To avoid excessive strain on our databases, past schedules that were not sent will not be rerun. Clients are instructed to go into the various UI and re-run their reports manually.
We will monitor the situation closely.

IDENTIFIED 2 months ago - at 08/18/2025 07:24PM

We have identified the cause of the issue and are working on a fix.
More information to come.

INVESTIGATING 2 months ago - at 08/18/2025 05:13PM

We are currently investigating an issue where no scheduled reports have been sent since August 14th. Our team is actively looking into the root cause and will provide updates as we learn more.

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