Outage in Triton Digital

Intermittent errors when using user creation

Resolved Minor
August 19, 2025 - Started 25 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue where the user creation mechanisms in Settings and Tap are not working as intended. Clients may intermittently see a 404 error upon trying to create new users in Settings. Additionally, clients may see "invalid username: bad request" when attempting to add an existing Settings user to TAP. More information to follow.
Components affected
Triton Digital TAP UI Triton Digital TAP UI Triton Digital TAP UI
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/19/2025 07:49PM

This incident is considered resolved.

MONITORING 24 days ago - at 08/19/2025 05:40PM

The cause was identified and a fix has been applied. We are monitoring the situation closely.

INVESTIGATING 25 days ago - at 08/19/2025 01:30PM

We are currently investigating an issue where the user creation mechanisms in Settings and Tap are not working as intended. Clients may intermittently see a 404 error upon trying to create new users in Settings. Additionally, clients may see "invalid username: bad request" when attempting to add an existing Settings user to TAP.
More information to follow.

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