Outage in Truckstop

Carrier API Issue

Resolved Minor
March 20, 2025 - Started 29 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with the expanded Carrier API response in RMIS and Carrier Status in ITS Dispatch, which is causing parsing errors and leading to account suspensions due to repeated calls. We will be implementing a fix that may require some customers to reconnect. We appreciate your patience and will provide further updates as needed.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 03/20/2025 08:58PM

This incident has been resolved.

MONITORING 29 days ago - at 03/20/2025 08:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 29 days ago - at 03/20/2025 08:14PM

We have identified an issue with the expanded Carrier API response in RMIS and Carrier Status in ITS Dispatch, which is causing parsing errors and leading to account suspensions due to repeated calls. We will be implementing a fix that may require some customers to reconnect. We appreciate your patience and will provide further updates as needed.

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