FactorMe Inbox Issue

This incident has been resolved.

The issue has been remediated and the mailbox has remained stable for some time. Our team will continue to closely monitor activity to ensure all requests are processed as expected.

Thank you for your understanding and patience while we worked through this incident.

We’re seeing consistent improvement in processing your paperwork, and our teams are continuing to monitor and optimize performance.
 
As a friendly reminder, please do not resubmit your loads unless they do not appear as "received" in the mobile app OR a support partner has confirmed that we do not have them on file.
 
Thank you for your continued patience as we work to fully resolve this issue.

Please do not resubmit your paperwork unless they do not appear as "received" in the mobile app or a support partner has confirmed that we do not have them on file. Thank you for your patience as we work through these technical difficulties.

We are continuing to investigate an issue where some customers may experience intermittent “non-deliverable” messages when submitting paperwork to factorme@truckstop.com. Our teams are actively working to identify the root cause and restore full functionality as quickly as possible.
Thank you for your patience—we’ll provide additional updates as progress is made.

We are aware that some customers may receive a "non-deliverable" message when trying to submit Factoring paperwork via factorme@truckstop.com. We are working to resolve this as quickly as possible.